Digital workflows


Digitalizing the paper form system and integrating the service desk.


We developed an intuitive and efficient self-service portal In addition to a digital approval workflow, the intranet solution for replacing the paper form system offers the automated processing of data for interfaces in the service desk, allowing substantially shorter process times.

  • #Digitalization
  • #Retail
  • #Intranet


Efficient processes. Short runtimes.

prodot has created a user-friendly and efficient intranet solution with interfaces to standard systems for Rossmann. This solution has contributed to optimizing the entire IT back-office processes of Dirk Rossmann GmbH.

Optimization was required in the rapid requesting and processing of IT resources, the elimination of media disruptions and the creation of conditions for introducing service level agreements.

Benefits for Rossmann

Optimization of the IT back-office process and implementation of an approval workflow.

  • Fast: Process runtimes reduced
  • Transparent: Improved flow of information and more transparent process overview
  • Precise: Clear demarcation of responsibilities
  • Efficient: Reduction in process runtimes and manual data input
  • Cost-effective: Process and IT costs reduced
  • Well-structured: Digital approval process

Dirk Rossmann GmbH

About the company

Dirk Rossmann GmbH

DIRK ROSSMANN GmbH is one of the largest drugstore chains in Germany and is headquartered in Burgwedel near Hannover, Lower Saxony. The drugstore chain, which was founded in 1972, has 1,824 branches in Germany and a product range of approx. 17,500 different items.