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A colleague from prodot sits at his desk in the office in front of two desktops: one is covered with lines of code and the other shows a customer platform

Intelligent portals for smart decisions

Gain sovereignty over your data

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Digital platform: buzzword or foundation for growth?

Companies have long recognized the importance of customer portals: They serve as a central point of contact for information, communication, and self-service offerings. Customer data and behavior play a key role, as does automatically collected operating data from machines, systems, and digital solutions.

But modern customer portals should do far more than a traditional content management system (CMS) or a mere reporting tool. They must provide intelligent recommendations to specifically improve the customer experience, offer better service, and create customized added value.

Through the optional use of AI and data-driven analytics, advanced portals enable more effective customer relationship management and help companies make more informed decisions. Furthermore, they provide proactive insights that enable early responses to customer needs, thus sustainably increasing customer satisfaction.

Digital Platform

With the right modules for individual data added value

Our modular solution is based on standardized building blocks that can be customized where relevant to your needs. This saves you time and money while maintaining flexibility.

We develop your customer portal to meet your specific needs and, if desired, complement it with an AI-based analytics module that generates intelligent recommendations from your data. Turn your customer-related data into a competitive advantage – and stay one step ahead.

CX Evolution Platform (CXP)

Our modular solution is based on standardized building blocks that can be customized where relevant to your requirements. This saves you time and money while maintaining flexibility.

Basic module: Offers the full range of functions for capturing customer-relevant data.

  • Customer profile creation and management
  • Customization of data capture templates
  • Personalization of the corporate design
  • Individual dashboards and reporting functions
  • Role management for specialist access
  • Customer management with specific access rights (e.g., license models)
  • Self-service functions for customers
  • Integrated content and asset management — or connection to an existing system (BYO)
  • Interfaces to other systems
  • Data security and data protection (GDPR)

Insight-Driven-Experience (IDX)

Additional module: Expands the basic functions with intelligent evaluations, automated workflows, and decision-relevant predictions.

  • AI-based predictive analytics
  • Proactive creation of recommendations for customers and users
  • Automated workflows
  • Creation of trigger events
  • Optimization of sales and service through proactive customer management
  • Automated detection of risk factors in customer relationships

Connected Experience Communication (CEC)

Additional module: Enables bilateral communication. Offers the ability to connect and operate all relevant communication channels. Enables real-time content adaptation.

  • Integration of multi-channel communication
  • Dynamic real-time content adaptation
  • Feedback and sentiment analysis
  • Automated bilateral communication
  • Automated transition to personal communication

Do you already have a digital platform?

Do you already have a digital portal and collect all relevant data? But are you still missing a suitable, effective tool for intelligent and automated analysis of this data?

Our Insight-Driven Experience (IDX) and Connected Experience Communication (CEC) modules can be easily integrated into existing systems, thus expanding the application possibilities.

Strategic vision & operational excellence Your advantages at a glance

  • Customized expansion of the digital platform based on your requirements
  • Standardized modules with maximum customizability
  • Rapid productive use
  • Cost-effective through a focus on required functions
  • Easy integration of intelligent analytics and forecasts
  • Scalable solution – rapid response to changes
  • Capture of all customer-relevant data in a central platform
  • One central database for all departments
Vier Kollegen von prodot sitzen an einem Tisch und sprechen miteinander
TKE Success Story

Success Stories TK Elevator Customer Portal

Together with TKE, we have developed a digital platform as a portal solution that makes the added value of analytics and real-time data from MAX-capable elevators available to TKE customers. This allows key figures on door movements, trips, utilization, and equipment status to be flexibly visualized over different time periods. In particular, warnings about impending failures via real-time notifications enable the planned replacement of the corresponding components. TKE thus provides its customers with insight into the current condition, usage, and increased availability of their equipment.

 

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Infohub

Success Stories IoTX Portal

The individual configuration options of our cloud-based, modular telematics platform are as diverse as the use cases for our customers' strategic data usage. Whether it's process maps, live feedback, fleet management, or notification and analysis services – our IoTX portal aggregates telematics data from various sources, processes it, and makes it available in real time to our customers in the hazardous goods transport, passenger transport, construction, material logistics, and numerous municipal transport companies.

 

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aldi-stores

Success Stories ALDI SÜD Store Portal

In a solution for ALDI Süd, we simplified and standardized the digital processes for user account administration. This enabled decentralized user management that can be delegated to on-site managers.

The time-consuming task of managing users in Active Directory is usually reserved for administrators, tying up valuable resources. With ACTIVE DIRECTORY MANAGEMENT (ADM), employee data can be conveniently managed by responsible individuals and fully automated within the IT infrastructure – all without any IT expertise.

 

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Kienzle

Success Stories Kienzle Automative App

For Kienzle Automotive GmbH, we developed an app with a target group-specific customer experience. Previously unused vehicle data from buses and trucks is translated into understandable feedback on drivers' personal driving style. This allows users to transparently analyze their driving behavior and unlock bonuses for economical and environmentally friendly driving. Gamification elements motivate continued use of the app and a more conscious driving style.
Multiple wins for everyone: Fleet operators through fuel savings, drivers through increased safety, and the environment through reduced emissions.

 

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Get in touch Digital innovations that transform potential into success

We want to provide companies and organizations with the foundation for a digital and successful future, centered around the people who use our solutions.

Interested in learning more about us?

 

Click here for the contact form
Duisburger Innenhafen