Digital workflows
Rossmann
Solution
Goal
Digitalizing the paper form system and integrating the service desk.
Solution
We developed an intuitive and efficient self-service portal In addition to a digital approval workflow, the intranet solution for replacing the paper form system offers the automated processing of data for interfaces in the service desk, allowing substantially shorter process times.
Efficient processes. Short runtimes.
Rossmannprodot has created a user-friendly and efficient intranet solution with interfaces to standard systems for Rossmann. This solution has contributed to optimizing the entire IT back-office processes of Dirk Rossmann GmbH.
Optimization was required in the rapid requesting and processing of IT resources, the elimination of media disruptions and the creation of conditions for introducing service level agreements.
Benefits for Rossmann
Optimization of the IT back-office process and implementation of an approval workflow.- Fast: Process runtimes reduced
- Transparent: Improved flow of information and more transparent process overview
- Precise: Clear demarcation of responsibilities
- Efficient: Reduction in process runtimes and manual data input
- Cost-effective: Process and IT costs reduced
- Well-structured: Digital approval process
Dirk Rossmann GmbH
About the companyDIRK ROSSMANN GmbH is one of the largest drugstore chains in Germany and is headquartered in Burgwedel near Hannover, Lower Saxony. The drugstore chain, which was founded in 1972, has 1,824 branches in Germany and a product range of approx. 17,500 different items.
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