Intelligent self-service portal for customers

Goal 

Improve customer service through a central self-service portal for customers, partners, and suppliers. Increase service efficiency and service quality through automation. Initiate the occasional involvement of personal consultation by employees, depending on the processing status. Use AI to generate recommendations for action at an early stage. Create targeted offers for customers and react promptly to churn trends.

Solution  

With our modular digital platform, we create a self-service portal individually configured to your needs, using proven standard components. The communication module defines which communication channels should be integrated and which form of communication will be offered. Through the optional use of the AI ​​module, we offer advanced data analysis and generate intelligent suggestions for customer recommendations and customer management.

With our modular approach, we enable you to implement a self-service portal that is precisely tailored to your requirements.
Are you looking for a self-service portal? We develop your portal and optionally offer our AI module for intelligent analytics.
Or do you already have an existing administrative self-service portal? Then we can enhance it with our AI module, enabling you to perform analyses and receive intelligent recommendations based on customer behavior.

This provides you with the optimal solution for your needs, allowing you not only to manage your customers but also to actively engage with them and proactively respond to changes in behavior. Furthermore, you gain the ability to identify potential opportunities and leverage them for cross-selling and upselling activities.