From reactive to proactive: service optimization with AI
Manage services transparently, efficiently and intelligently with the central service desk
Bundle relevant information centrally
Goal
Bundle all service-related information and processes centrally, create transparency about service requests and provide the basis for fast, efficient and customer-oriented service processes and service provision. Bundle decentralized service structures centrally and provide all current information to every sub-area of service provision, for every customer and every process.
Solution
With our modular digital platform, we develop a central service desk that adapts precisely to your services, service processes, service parameters and requirements. All relevant service information - from internal departments and external service providers to dealers, call centers and online channels - is brought together in a central interface.
Service requests and tickets can be tracked in real time, KPIs can be monitored visually and services can be managed efficiently. Dashboards give you an overview of performance, status messages and key performance indicators at all times. If desired, the Service Desk can also be expanded with an AI module to move from reactive to proactive service processes - including predictive maintenance, optimized resource planning and early detection of anomalies in service behaviour.
Monitor tickets transparently in real time Success factor centralizes service processes
Services and the quality of the measures implemented are one of the most important factors in establishing and intensifying intact customer relationships. Therefore, all service information from all sides must be centrally available in order to be able to act quickly, effectively and in a customer-relevant manner.
As a rule, different departments, both internal and external, are involved in the provision of service. Decentralized structures with dealers, service and maintenance providers, service acceptance via call center or online as well as the ordering of spare parts massively increase the number of potential actions.
It is important to maintain an overview and monitor the current status of the service request and the tickets opened for it transparently and in real time at all times. Service performance and the KPIs that are critical to success should also be up-to-date and easily recognizable on special dashboards.
With our modular digital platform, we develop exactly the central service desk that suits your requirements and your service offerings. This allows you to turn service quality into a guarantee of success for a stable customer relationship.
Your benefit
Smart networking of decentralized service processesThat's not enough for you?
If required, we can go one step further by integrating our AI module. From reactive service handling to proactive service management. Predictive planning allows you to offer your customers a usage-based service and maintenance concept.
With this concept, you can plan personnel and material resources more effectively and avoid major damage through early service thanks to predictive maintenance. Anomalies and clusters of special service requests can be identified more quickly and made available to other customers as a preventative measure.
Advantages
A platform that really supports your serviceA central service desk that is individually tailored to your requirements:
- All service information at a glance in real time
- Transparent tracking of service requests
- Improved service performance and speed
- Dashboard-based monitoring of service performance
- Efficient planning of routine service, personnel deployment and material storage
- AI-based preventive service offers
Our digital platform
As individual as your businessWith our modular construction kit for digital platforms, we offer standardized and proven modules for specific requirements of industries or specialist departments, which can be combined with little effort and adapted to your individual needs. You benefit from the development expertise and experience that we have incorporated into the standard modules.
Find out more about how we can take your service to a new level and how you can make service a success factor for customer loyalty.
Get in touch Digital innovations that transform potential into success
We want to provide companies and organizations with the foundation for a digital and successful future, centered around the people who use our solutions.
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