Customer Portal - Predictive Maintenance Solution for Elevators
The customer portal keeps MAX customers up to date on the status of their devices at all times
Customer Portal for TK Elevator
Goal
Intuitive, customer-friendly interface for predictive maintenance solution for elevators.
Solution
Developing an engaging customer portal for TK Elevator’s IoT-enabled MAX – the elevator industry’s first cloud-based predictive maintenance solution. Real-time data from thousands of sensors in elevators and moving walkways are sent to the Microsoft Azure cloud, where complex algorithms calculate the remaining lifetime of key components and systems, determining which parts will require maintenance and when. Experts from thyssenkrupp and Microsoft developed the concept together, delivering a revolutionary solution to maximize elevator availability.
Customer Portal
TK ElevatorThe customer portal developed by prodot in collaboration with TK Elevator keeps MAX customers completely up to date with the status of their equipment at all times.
The multi-client-ready web portal uses analysis and real-time data from MAX and visualizes statistics relating to key figures like operating duration, door movements, distances covered, capacity utilization and equipment status. Users have the option of filtering and comparing statistics over different time periods and groups of equipment.
At the same time, users are also informed about diagnostics results from this smart solution; these can include the real-time status of the entire equipment portfolio or warnings about approaching downtimes (predictive maintenance).
A generic group concept allows different pieces of equipment to be grouped together and specific users assigned to these groups. All users can therefore only see what they are permitted to see. In addition, individual statistics for user groups can be turned on and off.
Statistics and data are also made available for other external systems using the corresponding REST APIs.
Benefits for TK Elevator
- Near real time: Displaying precise status and availability of MAX-connected equipment.
- Greater transparency: Clear statistics on usage.
- High availability / Security: Highly available, secure, and easy-to-use interface for customers.
- Maintenance management: Service requests and reminders of service interventions
prodot’s strong technological expertise with the Microsoft Azure platform also helps to keep approval processes to a minimum for all project stakeholders, and helps in promoting the rapid development of our solutions."
Christian Jung
Manager Digital Operations at TK Elevator
TK Elevator GmbH
About the companyTK Elevator encompasses the thyssenkrupp group’s activities in passenger transportation systems. With revenues of € 7.5 billion in the financial year 2015/2016 and customers in 150 countries, it has established itself as one of the leading elevator companies worldwide.
TK Elevator offers smart, energy-efficient and customized products across a portfolio encompassing elevators, escalators, moving walkways, passenger boarding bridges, and home mobility solutions, and also provides tailored service solutions for the entire product range. Over 50,000 employees across 900 locations around the globe form a competent sales and service network, ensuring optimal customer proximity.
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