All back-office processes in one interface – the development and introduction of a software solution which is adapted to the processes of stores worldwide. With this store portal, prodot has created a platform which pools workflows and information by integrating relevant systems and technologies – tailored to the individual workflows of Aldi SÜD.
Processes in focus: Our task was to develop a new solution for supporting the store processes of all user groups – from cashier personnel and store managers through to regional sales directors. The new solution was to take into account standards as well as best practice examples, have a consistent architecture worldwide and be extendable as required with high integration capabilities.
“Attempts are often made to solve various requirements with one single standard software solution – this is an inefficient approach when a variety of specialist processes are involved,” explains prodot CEO Pascal Kremmers. “The store portal therefore makes a separate, tailored workflow available for every process.”
Thinking in processes
Defining and developing the workflows required a detailed understanding of the work that goes on in the stores and the corresponding business processes. As a result, groups of users were integrated into the development process from day one. This intensive cooperation made it possible to represent the daily tasks of the users within the software – to the benefit of the company and its employees.
Successful in practice
This modular platform is used worldwide in over 5,000 Aldi SÜD stores. It provides over 90,000 users with efficient access to task-related workflows and data – depending on their position and area of work. The store portal already offers an excellent overview of all the relevant information as well as a simple, user-friendly interface, making it easy to become familiar with the system. The continued and consisted use of the concept underlines its high acceptance among users.
About the group
Aldi SÜD Group has written history with its philosophy of focusing on the most important things. It has been pursuing its discount concept for more than half a century, offering quality products at outstanding value for money. The focus on its own brands, a carefully selected and compact product range as well as clear product presentation have proven their worth.
Nowadays, the Aldi SÜD Group is one of the leading discounters in the German and international market. It is also one of the top ranked companies in the discounter sector when it comes to customer satisfaction. Around the world, Aldi SÜD operates over 5,000 stores on three continents across nine countries. The group is represented by 31 regional companies in western and southern Germany.
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