Self-service | smart decisions

Intelligent customer portal software

Our software for individual customer portals gives you control over your data.

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Customer portal software from prodot
ALDI SOUTH: Customer of prodot Thyssenkrupp Elevator: Customer of prodot Rossmann: Customer of prodot Siemens Energy: Customer of prodot Bayer04 Leverkusen: Customer of prodot Borussia Mönchengladbach: Customer of prodot 3M: Customer of prodot thyssenkrupp: Customer of prodot Caparol: Customer of prodot HAVI: Customer of prodot

Customer portal software as an efficiency lever

Companies have long been aware of the importance of customer portals: they serve as a central point of contact for information, communication and self-service offerings. Customer data and their behavior play an important role here, as does automatically recorded operating data from machines, systems and digital solutions.

However, modern customer portal software should do far more than a classic content management system (CMS) or a pure reporting tool. They need to make intelligent recommendations in order to improve the customer experience in a targeted manner, offer better service and create individual added value.

Through the optional use of AI and data-based analytics, advanced portals enable more effective management of customer relationships and help companies make more informed decisions. In addition, they provide proactive information that enables companies to respond to customer needs at an early stage and thus sustainably increase customer satisfaction.

Customer portal software from prodot

With the right modules for your customer portal

Our modular customer portal software is based on standardized modules that can be individually adapted to suit your requirements. This saves you time and money and keeps you flexible.
We develop your customer portal to fit perfectly and, if you wish, supplement it with an AI-based analysis module that generates intelligent recommendations from your data. Turn your customer-related data into a competitive advantage - and stay one step ahead.

CX Evolution Platform (CXP)

Basic module: Offers the full range of functions for recording customer-relevant data.

  • Customer profile creation and management
  • Individualization of templates for data collection
  • Personalization of the corporate design
  • Individual dashboards and reporting functions
  • Role management for subject-specific access
  • Customer management with specific access (e.g. license models)
  • Self-service functions for customers
  • Integrated content & asset management - or connection to an existing system (BYO)
  • Interfaces to other systems
  • Data security and data protection (GDPR)

Insight-Driven Experience (IDX)

Additional module: Extends the basic functions with intelligent evaluations, automated workflows and decision-relevant predictions.

  • AI-based predictive analytics
  • Proactive creation of recommendations to customers and users
  • Automated workflows
  • Creation of trigger events
  • Optimization of sales and service through proactive customer management
  • Automated detection of risk factors in the customer relationship

Connected Experience Communication (CEC)

Additional module: Enables bilateral communication. Offers the option of connecting and operating all relevant communication channels. Enables content to be adapted in real time.

  • Connection of multi-channel communication
  • Dynamic adaptation of content in real time
  • Feedback and sentiment analysis
  • Automated bi-lateral communication
  • Automated transfer to personal communication

The benefits of our customized customer portal software
Customized expansion of the digitalplatform according to your requirements
Standardized modules with maximum customizability
Fast productive usability
Scalability of the solution - rapid response to changes
Cost-efficient by focusing on required functions
Easy integration of intelligent analysis and predictions

A central database for all specialist departments

Contact us now
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Your contact person

Daniel Ludewig
0203 3965080
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Who we are

Digital Passion. Driving innovation. We inspire people with the right solutions for their business. As a pioneer and trailblazer into the digital future, we are committed to making our customers even more successful.

Passionate, interdisciplinary and agile. These are our ingredients for successful collaboration with our clients' teams. Together, we integrate innovations into the existing IT infrastructure. With a short time-to-market, seamlessly and efficiently, we help our customers to achieve their business goals in a more digital, secure and smarter way.

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