AI chatbot
-Development for
companies

Questions & Answers

• What does it cost to develop an AI chatbot for companies?

  The costs for a company-specific AI chatbot depend on the scope of the requirements, the complexity of the system integration and the desired range of functions. In a free initial consultation, we will analyze your needs together and prepare a transparent, binding offer - with no hidden costs. Get in touch with us.

• Can an AI chatbot be integrated into our existing CRM or ERP?

  Yes. prodot has extensive experience in integrating AI solutions into existing company systems - including Salesforce, Microsoft Dynamics, SAP, ServiceNow, SharePoint and many more. The chatbot only accesses the data for which it is authorized - secure, controlled and GDPR-compliant.

• Can an AI chatbot be implemented in compliance with the GDPR?

  Absolutely. At prodot, data protection is not an afterthought, but an integral part of our development. We rely on European cloud infrastructures (e.g. Microsoft Azure with German data centers), implement role-based access controls and ensure that no sensitive data flows uncontrolled into external systems.

• What is the difference between an AI chatbot and a rule-based chatbot?

  Rule-based chatbots follow predefined decision paths and can only respond to precisely prepared questions. AI-supported chatbots, on the other hand, understand natural language, recognize intentions and also provide meaningful answers to unforeseen questions. They learn from interactions and become more precise over time - for a significantly better user experience.

• What data is used to train the AI chatbot?

  Your chatbot is configured on the basis of your own company data: internal documents, FAQs, product descriptions, support histories or knowledge databases. This data does not leave your infrastructure uncontrolled. The quality of the input data largely determines the quality of the chatbot answers - we also support you with the processing.

• Can employees maintain and expand the chatbot themselves?

  Yes, this is an important aspect of our solutions. We develop chatbots with user-friendly administration interfaces so that your team can update content, answers and knowledge modules independently - without any programming knowledge. On request, we can train your employees in how to use the system.

• Does the chatbot also work on mobile devices and in Microsoft Teams?

  Yes, our AI chatbots are platform-independent and responsive - they run on websites, on the intranet, in Microsoft Teams, via API connections or as a standalone web application. The choice of channel depends on your use case and your existing infrastructure.

• What happens if the chatbot cannot answer a question?

  A well-designed AI chatbot automatically escalates queries that it cannot resolve to a human employee with the full context of the conversation - via ticket, email or live chat. We explicitly plan this handover scenario so that no user is left without a solution.

• Does prodot also offer support and further development after the launch?

  Yes, we see ourselves as a long-term partner, not just a service provider for the initial development. After the go-live, we offer maintenance contracts, continuous monitoring, regular updates and the further development of the chatbot - tailored to your growth and changing requirements.