Process optimization through digital workflows
Goal
Digitization of the forms system and connection of the service desk.
Solution
Development of an intuitive and efficient self-service portal. The intranet solution for replacing the paper-based forms system offers a digital approval workflow as well as automated processing of data to interfaces in the service desk, thereby enabling significantly shorter process runtimes.
Efficient processes. Short runtimes.
A user-friendly and efficient intranet solution with interfaces to standard systems was created for Rossmann. This enabled the entire IT back office processes of Dirk Rossmann GmbH to be optimized.
The need for optimization consisted in the rapid requesting and processing of IT resources, the elimination of media disruptions and the creation of conditions for the introduction of service level agreements.
Optimization of the IT back office process & establishment of an approval workflow
- Fast: Reduction of process runtimes
- Transparent: Improved information flow and transparent process overview
- Accurate: Delineation and clarity of responsibilities
- Efficient: Reduction of processing times and manual data entry
- Cost-saving: Reduction of process and IT costs
- Structured: Digital approval process
About the company
DIRK ROSSMANN GmbH is one of the largest drugstore chains in Germany, based in Burgwedel near Hanover in Lower Saxony. Founded by Dirk Rossmann in 1972, the chain has 1,824 Rossmann stores in Germany and a product range that now includes around 17,500 different items.
