Every hotline inquiry that your portal could answer itself costs you money.
Meter reading reports by postcard. Budget billing adjustments by telephone. Invoices on request by e-mail. What is inconvenient for your customers also ties up valuable customer service resources. Yet most of this could be solved digitally, around the clock, without waiting on hold and without personnel costs.
This is exactly where a well-developed customer portal comes in. Energy suppliers that consistently digitalize self-service noticeably reduce their call volume, measurably increase customer satisfaction and create the basis for more intelligent customer communication based on real consumption data.
81% of energy customers prefer to solve problems themselves instead of contacting customer service.
What a customer portal can do for your company
The digitalization of customer service is no longer a nice-to-have in the energy sector. By 2025, the German energy industry can achieve cost savings of up to 7.8 billion euros through digitalization - a significant proportion of which will be achieved by shifting service interactions to digital channels. (Source: BDEW)
A well-designed customer portal delivers concrete, measurable results:
- Less hotline volume: customers resolve routine queries about meter readings, bills and budget billing themselves - your team takes care of more complex issues.
- Lower service costs: Digital self-service interactions cost a fraction of a telephone contact - studies show differences of a factor of 5 and more. (Source: Forrester Research)
- Higher customer satisfaction: 73% of customers say that valuing their time is the most important thing a company can do to provide good service. Immediate digital responses are the strongest signal for this. (Source: Forrester)
- Better data basis for your CRM: Every portal interaction provides structured data about the behavior and needs of your customers.
- Customer loyalty instead of customer loss: Customers who are willing to switch are more likely to stay if digital services make their everyday lives noticeably easier.
- Basis for AI and predictive analytics: A data-fed portal is the prerequisite for intelligent prediction models - for example for churn prevention or individualized tariff recommendations.
Technically sophisticated - seamlessly integrated into your system landscape
A customer portal for energy suppliers does not stand alone. It must communicate reliably with your existing IT infrastructure. We integrate your portal into:
- Billing systems (SAP IS-U, Wilken, Schleupen, kVASy, etc.)
- CRM systems (Microsoft Dynamics 365, Salesforce, etc.)
- Metering systems and smart meter gateways
- Document management systems
- Active Directory / Azure AD for single sign-on
Our portals are built on Azure infrastructure, GDPR-compliant, highly available and audit-proof. Whether you want to modernize an existing system or develop a new one from scratch - we adapt our approach to your situation.
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Who we are
Digital Passion. Driving innovation. We inspire people with the right solutions for their business. As a pioneer and trailblazer into the digital future, we are committed to making our customers even more successful.
Passionate, interdisciplinary and agile. These are our ingredients for successful collaboration with our clients' teams. Together, we integrate innovations into the existing IT infrastructure. With a short time-to-market, seamlessly and efficiently, we help our customers to achieve their business goals in a more digital, secure and smarter way.
