Every order request by e-mail and every service call costs you money.
Order inquiries by e-mail. Spare parts orders by phone. Service notifications by post. What is inconvenient for your B2B customers also ties up valuable resources in your sales and customer service departments. Yet most of this could be solved digitally: around the clock, without telephone loops, without manual follow-up.
This is exactly where a well-developed B2B customer portal comes in. Industrial companies that consistently digitalize self-service noticeably reduce their service costs, measurably increase customer satisfaction and create the basis for data-driven sales decisions.
74% of B2B buyers prefer self-service portals for routine orders and service requests to direct contact with sales.
What a B2B customer portal can do for your industrial company
The digitalization of customer service is strategically crucial in the B2B segment. Industrial companies with high-performance self-service portals reduce their service costs by up to 30 percent and measurably increase customer satisfaction. (Forrester B2B Commerce Forecast 2024)
A well-designed B2B customer portal delivers concrete, measurable results:
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Less sales effort for routine: customers handle standard orders, status requests and document downloads themselves.
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Lower service costs: Digital self-service interactions cost a fraction of a manual contact.
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Faster order processing: Structured order processes and automated ERP connection speed up the order-to-cash process.
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Greater customer loyalty: Excellent digital services strengthen the supplier relationship in the long term.
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Better data basis: usage data enables data-driven sales decisions and up-selling potential.
Technically sophisticated - seamlessly integrated into your system landscape
A B2B customer portal for industrial companies does not stand alone. It must communicate reliably with your existing IT infrastructure. We integrate your portal into:
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ERP systems (SAP, Microsoft Dynamics 365, proALPHA, etc.)
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CRM systems (Microsoft Dynamics 365, Salesforce, etc.)
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PLM and CAD systems for technical documentation
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IoT platforms for machine data and predictive maintenance
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Active Directory / Azure AD for single sign-on
Our portals are built on Azure infrastructure, GDPR-compliant, highly available and audit-proof. Whether you are building for 50 or 5,000 B2B customers: We deliver a solution that scales.
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Who we are
Digital Passion. Driving innovation. We inspire people with the right solutions for their business. As a pioneer and trailblazer into the digital future, we are committed to making our customers even more successful.
Passionate, interdisciplinary and agile. These are our ingredients for successful collaboration with our clients' teams. Together, we integrate innovations into the existing IT infrastructure. With a short time-to-market, seamlessly and efficiently, we help our customers to achieve their business goals in a more digital, secure and smarter way.
