Every repair request by phone costs your property management company time - and money.
Damage reports by phone. Operating cost statements by post. Contract amendments by e-mail on request. What is inconvenient for your tenants also ties up valuable capacities in your administration. Yet most of this could be solved digitally: around the clock, without waiting on hold, without personnel costs.
This is exactly where a well-developed tenant portal comes in. Housing companies that consistently digitalize self-service significantly reduce their volume of inquiries, measurably increase tenant satisfaction and create the basis for more efficient administration.
74% of tenants want digital channels for damage reports and administrative inquiries.
What a tenant portal can do for your housing company
The digitalization of property management is progressing rapidly in the housing industry. Housing companies that consistently digitize self-service for tenants reduce their administrative costs by up to 30 percent and at the same time sustainably increase tenant satisfaction. (GdW annual report 2024)
A well-designed tenant portal delivers concrete, measurable results:
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Less telephone and email work: tenants handle routine inquiries about bills, repairs and documents themselves.
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Lower administrative costs: digital processes significantly reduce manual work in processing.
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Faster claims processing: Structured reports and automated order placement speed up maintenance.
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Greater tenant loyalty: transparency and simple communication increase satisfaction and reduce fluctuation.
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Legal certainty: digital documentation provides protection in the event of disputes under tenancy law.
Technically sophisticated - seamlessly integrated into your system landscape
A tenant portal for the housing industry does not stand alone. It must communicate reliably with your existing IT infrastructure. We integrate your portal into:
- ERP systems (SAP RE-FX, Wodis Sigma, Domus, etc.)
- Craftsman management systems and order management
- Document management systems (d.3, ELO, OpenText, etc.)
- Meter and consumption data systems
- Active Directory / Azure AD for single sign-on
Our portals are built on Azure infrastructure, GDPR-compliant, highly available and audit-proof. Whether you are modernizing an existing system or starting from scratch: We deliver a solution that grows with you.
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Who we are
Digital Passion. Driving innovation. We inspire people with the right solutions for their business. As a pioneer and trailblazer into the digital future, we are committed to making our customers even more successful.
Passionate, interdisciplinary and agile. These are our ingredients for successful collaboration with our clients' teams. Together, we integrate innovations into the existing IT infrastructure. With a short time-to-market, seamlessly and efficiently, we help our customers to achieve their business goals in a more digital, secure and smarter way.
