The next-level self-service portal
Goal
Improve customer service through a centralself-service portal for customers, partners and suppliers . Increaseservice efficiency and improve service quality through automation.Initiate the case-by-case integration of personal advice from employeesdepending on the status of processing . Use AI tocreate recommendations for action at an early stage . Create targeted offers for customers and react in good time in the event of churn trends.
Solution
With the modular digital platform, we use tried-and-tested standard modules to design a self-service portal that is individually configuredfor your needs. The communication module defines which communication channelsare to be connected and what form of communication is offered. With the optional use of the AI module , we offer an extended analysis of the data and create intelligent suggestions for recommendations for action by customers and for customer management.
Background
From self-service to smart service: use insights, act proactively
67% of customers today prefer digital self-service solutions - and the trend is rising. Offer your customers a contemporary service and improve your internal processes to relieve your team of routine tasks.
In the future, it will become more important to analyze the information collected and the activities of customers from the portal in order to derive intelligent feedback and recommendations.
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Your benefits
State-of-the-art customer management with intelligent automation
With our modular approach, we enable you to implement a self-service portal that is precisely tailored to your requirements.
Are you looking for a self-service portal? We can develop your portal and offer you our optional AI module for intelligent evaluations.
Or do you already have an existing administrative self-service portal? Then we can supplement it with our AI module and enable you to carry out analyses and intelligent recommendations for action based on customer behavior.
This gives you the optimal solution for your requirements and you can not only manage your customers, but also actively manage them and react proactively to changes in their behavior. You also have the opportunity to identify potential and use it for further cross-selling and up-selling activities.
Data Driven Strategies
Harnessing data to unleash potential
With prodot as your partner for your individual data strategy, you can rely on experience, methodology and practical orientation. Together, we turn unused data sources into measurable success.
Find out more about how we can take your data to a new level.
