Public administration | Software development

Citizen portal for authorities & public administration

We develop individual citizen portals for municipalities, districts and public authorities: with online applications, eID/BundID authentication and digital notifications, seamlessly integrated into your specialist processes and IT infrastructure and fully OZG-compliant.

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Every paper application costs your authority time and resources.

Application forms to print out and send in. Appointments by telephone. Status queries by e-mail. What is inconvenient for citizens also ties up valuable capacities in your administration. Yet most administrative services can now be provided digitally: around the clock, without queues, without media disruption.

This is exactly where a well-developed citizen portal comes in. Authorities that consistently digitize their services noticeably reduce their processing costs, measurably increase citizen satisfaction and at the same time meet the requirements of the Online Access Act.

72% of citizens want fully digital administrative services without media discontinuity.

prodot customer portal for public administration from prodot

prodot. Your development partner for citizen portals in public administration

Over 25 years of experience in portal development

We have been developing individual software solutions for complex, regulated areas for more than two decades. Citizen portals for public administration with their specific requirements for data protection, eID integration and connection to specialist procedures are part of our core business.

Industry knowledge meets technical excellence

A citizen portal for public administration is not standard software. It must be OZG-compliant, communicate with your specialist procedures, support eID and BundID, be GDPR-compliant and still be intuitive to use for all citizens. This is precisely why we develop customized solutions.

From conception to productive operation

We accompany you through the entire development process: from requirements analysis and UX design to technical implementation and integration through to go-live and ongoing further development. You don't get a black box, but full transparency.

What your citizen portal should do
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Online applications & digital forms

Citizens submit applications completely digitally: structured, without paper and around the clock. The portal performs plausibility checks and forwards submissions directly to your specialist procedure.

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eID & BundID integration

Citizens authenticate themselves securely via online ID, BundID or ELSTER certificate. There are no media disruptions, identity verification is legally compliant and fully automated.

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Digital notifications & status tracking

Applicants receive notifications, approvals and rejections digitally in the portal. They can track the current processing status themselves at any time. This relieves your service center considerably.

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Online payment & fee processing

Citizens pay administrative fees directly in the portal: by bank transfer, credit card or PayPal. Proof of payment and receipt are automatically stored in the document archive.

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Booking appointments for public offices & authorities

Citizens can book appointments at the citizens' office, registry office or vehicle registration office themselves in the portal. Automatic reminders significantly reduce no-shows.

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Secure communication between citizens and authorities

Citizens and administrators exchange queries, evidence and corrections via an encrypted message channel: audit-proof, GDPR-compliant and without email chaos.

The concrete benefits of a citizen portal for your authority

The digitalization of public administration is enshrined in law and is strategically unavoidable. Municipalities and authorities that consistently offer their services online reduce their administrative workload by up to 40 percent and at the same time improve the quality of service for all citizens. (National e-government study 2024)

A well-designed citizen portal delivers concrete, measurable results:

  • Fewer walk-in customers and telephone inquiries: citizens complete standard applications, status inquiries and documents themselves.

  • Faster processing times: Structured digital entries and automated connection to specialist procedures reduce manual transmission to zero.

  • OZG compliance: Your portal meets the requirements of the Online Access Act and protects you from future catch-up costs.

  • Greater citizen satisfaction: 24/7 availability and transparent status information increase trust in your authority.

  • Legally compliant documentation: Digital notifications and audit-proof communication histories provide your authority with legal protection.

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Technically sophisticated, seamlessly integrated into your system landscape

A citizen portal for public administration does not stand alone. It must communicate reliably with your existing IT infrastructure. We integrate your portal into:

  • Specialist procedures (Civento, GOV.MX, VOIS, Autista, MESO, etc.)

  • BundID and online ID function (eID, ELSTER certificate)

  • Document management systems (d.3, ELO, OpenText, etc.)

  • Payment platforms (PayPal, giropay, credit card)

  • Active Directory / Azure AD for internal single sign-on

Our portals are built on Azure infrastructure, GDPR-compliant, highly available and audit-proof. Accessibility according to BITV 2.0 is a natural part of our development.

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Contact us now
Daniel Ludewig - Contact prodot

Your contact person

Daniel Ludewig
0203 3965080
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Questions & Answers

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Who we are

Digital Passion. Driving innovation. We inspire people with the right solutions for their business. As a pioneer and trailblazer into the digital future, we are committed to making our customers even more successful.

Passionate, interdisciplinary and agile. These are our ingredients for successful collaboration with our clients' teams. Together, we integrate innovations into the existing IT infrastructure. With a short time-to-market, seamlessly and efficiently, we help our customers to achieve their business goals in a more digital, secure and smarter way.

prodot customer portal for municipal utilities & energy suppliers