Every status request that your portal could answer itself costs you time and money.
Where is my shipment? When will the delivery arrive? Why is there a delay? Around 70% of all customer service inquiries in logistics companies revolve around shipment status - inquiries that your team deals with every day by phone and email, even though the answer has long been available digitally.
This is exactly where a well-developed customer portal comes in. Logistics companies that consistently digitalize their self-service significantly reduce their volume of inquiries, measurably increase customer satisfaction and create the basis for more intelligent customer communication based on real delivery data.
73% of customers say that valuing their time is the most important factor for good service - immediate digital information is the strongest signal for this.
What a customer portal can do for your logistics company
The digitalization of customer contact is no longer a nice-to-have in logistics. Around 70% of all customer service inquiries in logistics companies relate to the shipment status - inquiries that a well-designed customer portal can answer fully automatically. (Source: McKinsey & Company)
A well-designed customer portal delivers concrete, measurable results:
- Fewer status requests: customers track their shipments themselves - your team takes care of more complex requests instead of putting through delivery statuses over the phone every day.
- Lower service costs: Digital self-service interactions cost a fraction of a telephone contact - studies show differences of a factor of 5 or more. (Source: Forrester Research)
- Higher customer satisfaction: 73% of customers say that valuing their time is the most important thing a company can do to provide good service. Immediate digital information is the strongest signal for this. (Source: Forrester)
- Better data basis for your CRM: Every portal interaction provides structured data about your customers' shipping behavior and service needs.
- Customer loyalty instead of customer loss: Shippers and consignors are more likely to stay if digital services make their everyday lives noticeably easier and create transparency.
- Basis for AI and predictive logistics: A data-fed portal is the prerequisite for intelligent prediction models - for example for delivery time forecasts, capacity planning or churn prevention.
Technically sophisticated - seamlessly integrated into your logistics IT
A customer portal for logistics companies does not stand alone. It must communicate reliably with your existing IT infrastructure. We integrate your portal into:
- Transport Management Systems (TMS) (SAP TM, Transics, Cargowise, 4PL Central Station, etc.)
- Warehouse Management Systems (WMS) (SAP EWM, Microsoft Dynamics, Proshipper, etc.)
- ERP systems (SAP S/4HANA, Microsoft Dynamics 365, Oracle, etc.)
- Carrier APIs and tracking aggregators (DHL, DPD, UPS, FedEx, etc.)
- Active Directory / Azure AD for single sign-on
Our portals are built on Azure infrastructure, GDPR-compliant, highly available and audit-proof. Whether you want to modernize an existing system or develop a new one from scratch - we adapt our approach to your situation.
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Who we are
Digital Passion. Driving innovation. We inspire people with the right solutions for their business. As a pioneer and trailblazer into the digital future, we are committed to making our customers even more successful.
Passionate, interdisciplinary and agile. These are our ingredients for successful collaboration with our clients' teams. Together, we integrate innovations into the existing IT infrastructure. With a short time-to-market, seamlessly and efficiently, we help our customers to achieve their business goals in a more digital, secure and smarter way.
