Every manual request that your team answers would have been solved by a good self-service portal.
In most companies, the same processes are repeated manually over and over again. Customers call to check the status of their order. Employees send emails to IT to request an access rights reset. Suppliers fill out forms by hand and send them by post. HR teams process vacation requests manually because the intranet has no digital form system.
Each of these processes costs time, ties up resources and creates errors - even though the solution has long been known: well-designed self-service portal software that digitizes and automates these processes and makes them accessible to everyone involved. Without media disruptions, without waiting times, without manual effort.
prodot has been developing such portals for market leaders such as ALDI SÜD, TK Elevator, Caparol and Rossmann for over 25 years. Our portal solutions replace paper-based forms with digital approval workflows, map service desk front-ends with an AI-supported knowledge database and provide customers with real-time information on their processes around the clock - integrated into SAP, ERP, Microsoft 365 and Active Directory. Requests that cannot be fully resolved by the portal are structured and pre-classified and sent to the relevant service desk - without any loss of information or friction.
What self-service portal software brings companies in concrete terms
Well-developed self-service portal software changes the daily work routine on both sides: Users get faster answers and more autonomy, support teams are relieved of routine queries and can concentrate on more complex cases. In concrete terms, this means
- Routine queries are processed fully automatically, without manual effort in support or IT
- Customers, employees and suppliers have round-the-clock access to relevant information and processes
- Approval workflows run in a structured manner, with a complete audit trail and automatic escalation levels
- System integration in SAP, Active Directory and ERP ensures that portal actions directly trigger processes in connected systems
- AI-supported knowledge databases resolve the majority of queries automatically before a human has to intervene
prodot
Who we are
Digital Passion. Driving innovation. We inspire people with the right solutions for their business. As a pioneer and trailblazer into the digital future, we are committed to making our customers even more successful.
Passionate, interdisciplinary and agile. These are our ingredients for successful collaboration with our clients' teams. Together, we integrate innovations into the existing IT infrastructure. With a short time-to-market, seamlessly and efficiently, we help our customers to achieve their business goals in a more digital, secure and smarter way.
