Every damage report by telephone blocks your claims handlers - and costs you money.
Claims reports by telephone. Policy changes by post. Annual statements by e-mail on request. What is inconvenient for your policyholders also ties up valuable capacity in your service center. Yet most of this could be solved digitally: around the clock, without waiting on hold, without personnel costs.
This is exactly where a well-developed insurance portal comes in. Insurance companies that consistently digitize self-service reduce their call center volume noticeably, measurably increase customer satisfaction and create the basis for personalized communication based on real contract data.
68% of policyholders prefer digital self-service channels for routine inquiries to calling customer service.
What a customer portal can do for your insurance company
The digitalization of customer service is strategically crucial in the insurance industry. Insurance companies that consistently rely on self-service can reduce their service costs per customer contact by up to 40 percent and increase customer satisfaction at the same time. (McKinsey Global Insurance Report 2024)
A well-designed insurance portal delivers concrete, measurable results:
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Less call center volume: customers handle routine inquiries about claims status, policies and documents themselves.
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Lower service costs: Digital self-service interactions cost a fraction of a telephone contact.
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Faster claims processing: Structured digital entries and AI pre-checking significantly reduce manual work.
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Higher customer satisfaction: 24/7 availability and transparency strengthen trust in the long term.
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Data-based cross-selling: Behavioural data enables personalized offers at the right time.
Technically sophisticated - seamlessly integrated into your system landscape
A customer portal for insurance companies does not stand alone. It must communicate reliably with your existing IT infrastructure. We integrate your portal into:
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Policy management systems (SAP FS-PM, msg.Life, Guidewire, in-medias, etc.)
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CRM systems (Microsoft Dynamics 365, Salesforce, etc.)
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Document management systems (d.3, ELO, OpenText, etc.)
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Payment and disbursement systems
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Active Directory / Azure AD for single sign-on
Our portals are built on Azure infrastructure, GDPR-compliant, highly available and audit-proof. Whether you are modernizing an existing system or building a new one from scratch: We deliver a solution that grows with you.
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Who we are
Digital Passion. Driving innovation. We inspire people with the right solutions for their business. As a pioneer and trailblazer into the digital future, we are committed to making our customers even more successful.
Passionate, interdisciplinary and agile. These are our ingredients for successful collaboration with our clients' teams. Together, we integrate innovations into the existing IT infrastructure. With a short time-to-market, seamlessly and efficiently, we help our customers to achieve their business goals in a more digital, secure and smarter way.
